Frequently Asked Questions

Orders & Shipping

When will my order ship?

Orders are processed within 1–3 business days.

How long does shipping take?

U.S. orders typically arrive within 7–10 business days after processing.

Can I cancel my order before the product is shipped?

Once an order has been officially accepted, it cannot be canceled as a general rule.

Why is my country unavailable for shipping?

Please message support and we will do our best to meet your needs.

 

Product Information

Are the lenses UV protected?

Yes. All AUREVO eyewear features UV400 protection.

Are the frames unisex?

Yes. All designs are created to complement multiple face shapes and styles.

How Should I Clean and Store Sunglasses?

  • Cleaning: Use a microfiber cloth and specialized lens cleaner to avoid scratches. Avoid using clothing or rough fabrics.
  • Storage: Keep them in a hard case to protect against damage when not in use.
  • Avoid Heat: Do not leave sunglasses in a hot car, as high temperatures can damage lens coatings

Can I Get Prescription Sunglasses?

While we offer a wide range of stylish non-prescription sunglasses, we do not provide prescription services. For your visual health, we recommend having prescription eyewear fitted by a licensed optician to ensure accuracy.

Are these authorized for wear in military uniform?

When in uniform and outdoors, conservative sunglasses are permitted, except in military formations.  Authorized sunglasses will have solid frames that may be silver/gray, black, brown, navy blue, tan, gold, dark green or dark grey in color.  Small logos on frames or lenses are authorized.  Sunglasses worn in uniform will not present a uniform distraction.  Lens will be non-mirrored black, brown, dark green or dark grey.  Retainer straps are authorized for FOD prevention and safety, will be black in color and worn snugly against the head.  

 

Returns

What is your return policy?

We only accept returns for unused, brand-new items purchased from the official online store. If you wish to return an item, please contact us by email within 15 days of receiving your item, providing the necessary information.

[Required Information] Your name, address, phone number, order number, product name (product number, etc.), reason for return